The Position
We are looking for an Account Coordinator who is genuinely excited about social media, AI-powered content, and the future of branding — and who also has the organizational horsepower to manage a diverse client portfolio. In addition to our branding program clients, you will also be supporting an established base of PPC, LSA, and SEO accounts, so the ability to context-switch between the cutting edge and the foundational is key.
This is not a role for someone who lets things slip through the cracks. You will be managing multiple clients simultaneously, taking notes while leading calls, tracking moving pieces across teams, and staying calm when clients are under pressure. If you are energized by media and branding, love building real client relationships, and thrive in a fast-paced, high-accountability environment, we want to hear from you.
Responsibilities
- Onboard clients into our AI-powered branding program and set clear expectations for their content journey
- Coordinate content approvals between clients and our internal production team to keep weekly publishing on schedule
- Oversee social media platform distribution to ensure content is going live consistently across Facebook, YouTube, TikTok, Instagram, and other channels
- Serve as the primary point of contact for clients’ questions, feedback, and updates related to their branding program
- Manage an existing portfolio of PPC, LSA, and SEO clients with the same level of care and proactive communication
- Review and quality-check performance reports in coordination with internal SEO and Ads teams before client delivery
- Lead monthly report review meetings and keep clients informed on performance, spend, and strategy
- Manage and follow up on support tickets to ensure timely resolution across internal teams
- Respond to client messages within 3 business hours, handle inbound calls promptly, and manage the shared support inbox daily
- Complete a daily end-of-day task review and submit a recap of key actions and outstanding needs
Requirements
- Minimum 2+ years of experience in a client-facing digital marketing or account management role, including PPC, LSA, or SEO account management
- Genuine interest in and working knowledge of social media platforms (Facebook, YouTube, TikTok, Instagram)
- Exceptional organizational skills with demonstrated ability to manage multiple accounts simultaneously
- Comfortable leading video calls and phone conversations with clients
- Ability to analyze and communicate marketing performance data (SEO, PPC, ROI, social metrics)
- Proficient in Google Docs and Google Sheets
- Experience with or ability to quickly learn: Slack, ClickUp, Go High Level, Zoom, Google Ads, Agency Analytics, WhatConverts
- Ability to thrive in a fast-paced remote environment with minimal hand-holding
- Willingness to complete a brief Kolbe A™ Index assessment as part of our hiring process
Benefits
- Competitive salary based on experience
- Paid US holidays and vacation
- Performance bonuses
- Room to grow — we promote from within
- Fully remote, work from home
- Health benefits
About the Company
Plumber Marketing USA, a Division of WSI Priority Media is a dynamic and innovative marketing agency known for its exceptional digital marketing services and outstanding company culture. We are on a mission to help plumbers drive more leads, book more jobs and achieve more growth.
We are a recession proof industry, seeking an experienced Sales Account Executive with a hunger for challenge, growth and who likes to be part of a team with great culture and rewards.
Core Values
As we grow as a company and organization we look forward to maintaining our vision and values and uphold them to the highest standards. We want to build an environment where our team players get excited about winning. Not just winning at what they do as an individual but winning as an organization, as a team, as a culture, and most importantly – WINNING AT LIFE.
- R – Relentless Excellence:
- “Excellence is our standard, not our goal.”
- “Everything we do carries our signature.”
- I – Integrity:
- “We operate with Integrity.”
- “We do what’s right, not what’s easy.”
- D - Dynamically Embracing Change:
- “We welcome change and evolve ahead of it.”
- “We chase progress, not comfort.”
- G – Greatness Through Teamwork:
- “We collaborate, care, and we win with teamwork.”
- “No egos – just excellence.”
- E – Extreme Ownership:
- “We take full ownership and responsibility.”
- “We solve problems and find solutions.”
